TOPIC: PanCafe Pro Ticket Bug -- Bigla na lang ubos yung remaining time. Any ideas?

PanCafe Pro Ticket Bug -- Bigla na lang ubos yung remaining time. Any ideas? 05 Mar 2020 21:54 #1367826

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  • Rindal
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So this issue started 2 weeks ago. Nasa almost 700 na ang created tickets namin (for promos). As of now, 8 instances na sya nangyayari -- bigla na lang nazezero yung laman ng ticket kaya nalologout yung user and unusable na yung ticket afterwards.

Nagtest din kami using 4 different tickets para ma-isolate na walang kababalaghan.

Details:
  • Promo tickets ito, yung free na may laman na time.
  • Hindi pa expired yung tickets.
  • Naka-log in yung ticket, then sa kalagitnaan ng session bigla na lang mag-zero yung minutes nya kahit pa nakatutok kami dun sa ticket details.
  • Walang ginagawa sa client PC, literally naka-on lang yung PC and naka-open yung browser pero walang activity.
  • Wala din ginagawa sa timer, Chrome lang nakabukas bukod sa PanCafe.
  • Walang ginagawang pag-change time sa timer, server or client (we made sure of this sa testing kasi sabi namin baka nga may kababalaghan).
  • After a while, biglang mag-zero yung laman ng ticket kahit hundreds of minutes pa dapat yung laman so na-stop yung session and unusable na ulit yung ticket.
  • Hindi pare-pareho ang timing ng pagka-zero. Yung isa 3 minutes pa lang na-zero na kahit 1200 minutes laman. Yung isa naka 3 hours halos bago nag-zero. Yung isa 14 minutes. Yung isa naubos yung 300 minutes na laman.
  • Walang kahit anong updates/changes sa client, timer, or server nung time na nagsimulang magkaproblem sa tickets.

Would appreciate any help. Thank you! :)

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Last edit: Post by Rindal.

PanCafe Pro Ticket Bug -- Bigla na lang ubos yung remaining time. Any ideas? 07 Mar 2020 15:48 #1367845

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Up. Anyone po?

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